A Relatives are devastated immediately after a article-Brexit passport difficulty still left them unable to journey.
Sheree Telford was owing to fly with her husband Dean and son Charlie from Gatwick to Malaga on Friday very last week.
She last renewed her passport in March 2012 for 10 decades and 9 months, as time remaining on her existing doc was transferred to the new one particular.
Nonetheless, considering that leaving the European Union, British isles passports have to be issued fewer than ten many years right before the date of travel to an EU country.
And any time remaining remaining on a passport that is getting renewed is no extended transferred to the new document.
Sheree, 42, of Lincoln Avenue, Peacehaven, believed her passport to be legitimate for journey to Malaga till December 2022. She states she was encouraged by two separate staff at the Passport Place of work on May perhaps 5 that this was the scenario.
She observed contradicting info on Facebook and phoned the Passport Workplace all over again on Could 6 to be sure and that was when it was confirmed to her that her passport was no more time valid, possessing expired in March.
“I’ve never been so pressured in my everyday living. I felt like I was getting a panic assault, my eyes had been likely amusing, I was dizzy,” explained Sheree.
“I was stressing on the telephone all the time, chasing emails. I didn’t want to transform up at the airport with my minimal boy and have them say I cannot get on the aircraft.”
Sheree sent off a electronic passport renewal application from a article business office on May possibly 9, the earliest option she could, and been given an practically fast text from the Passport Office to say it experienced been given her software.
She was also advised her aged document, which you have to submit when renewing, would be received the following working day.
She mentioned that on May well 11 her case was upgraded and she was told the new passport would arrive in time for the holiday break.
Sheree claimed that following 8 times of silence, the Passport Workplace contacted her to notify her they had not acquired her old passport and had shed her application.
“They remaining it pretty much ten days to tell me that they could not discover my passport, so we weren’t capable to travel,” stated Sheree.
“I had to have an ambulance out on Thursday for the reason that the worry has flared up my endometriosis, I’m however in pain. I’m nevertheless bleeding because of the worry that it’s caused me.”
On Friday, the working day they ended up because of to vacation, Sheree had continue to not been given her passport, instead finding a textual content from the Passport Business to say it experienced located her aged passport.
By yesterday she experienced nonetheless not gained her passport.
She is not able to get a refund from EasyJet for the cost of her flights. Its terms and conditions make very clear that no refund will be specified should really a particular person “cancel, miss or not take” a flight, unless of course the ticket is cancelled in 24 hours of purchase or owing to significant illness or bereavement.
A Passport Place of work spokesman stated: “Our team are doing work tirelessly to deal with file need, processing close to 250,000 passport purposes each individual 7 days indicating that the overwhelming the vast majority of passport purposes continue to be concluded perfectly within just the ten-7 days guidance.
“The introduction of our most up-to-date application processing procedure, Electronic Application Processing, has enabled passport apps to be processed extra speedily, with fewer manual interventions. But we are not able to compromise on security checks and folks should really utilize with loads of time prior to travelling.”
EasyJet has been contacted for remark.